Richard’s conversion of our six page intake sleep/health questionnaire into a clear and concise online format that generates a written patient history has streamlined the new patient intake process. This, in turn, has reduced clinical history taking time, allowing our professional staff to focus on patient’s problems and has eliminated costly transcription. The on-line format is clear and user friendly. Most impressive was Richard's ability to consider and program for all possible responses, producing a flowing text rather than “computer speak”. Rather than being a series of check boxes, our form is adaptive to patient responses, allowing us to optimize collection of medical information.

As the product evolved we actually elaborated on the project. Richard was flexible, listened carefully to our needs, and wrote a program that worked. He kept open lines of communication with us and tested extensively before delivery, creating an extremely valuable, money-saving product for us. In all my interactions with programmers, I have yet to find a person so devoted to functional outcomes and products that truly change how business is done.

Helene A. Emsellem, MD